Important Information
Policies
To help make your stay at Shalimar Hotel in Colombo as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed to keep travel plans simple.
Check-In & Check-Out
Check-in begins at 13:00 and runs into the evening, while check-out is expected by 12:00 noon. Early or late requests can be made directly with the front desk.
Identification & Age Policy
All guests must present a valid photo ID at check-in. The hotel accepts both local and international identification. Children are welcome, and extra beds or cribs may be arranged at additional cost, depending on availability.
Deposits & Payments
Payment can be made in cash or by major credit card at the front desk. Deposits are not generally required, though the hotel may pre-authorize cards to secure bookings.
Smoking & Pets
Smoking is permitted in designated areas but not in guest rooms. Pets are not allowed at the property.
Cancellation Policy
Cancellations typically follow the policy chosen at the time of booking. Flexible rates allow free cancellation within the specified window, while non-refundable bookings cannot be altered without charge. Guests are advised to check their confirmation details before arrival.